zoe and stella jewelry is made with 14 carat gold. Some pieces may have cubic zirconia or other precious stones.
Our products are all made with 14 carat gold. Some people may be sensitive to the other metals that are mixed in to the pure gold.
Gently clean the gold pieces with the soft cloth that is enclosed with each piece of jewelry. If a little extra cleaning is needed, use a cleaner that is made for gold jewelry along with the cloth provided.
No, we currently do not offer this service.
Unfortunately, no. Please check back for when the item will be re-stocked.
We accept all credit cards with a US billing address.
Your personal information is securely handled through our Shopify-powered platform, which uses industry-standard encryption and security measures to protect your data.
Orders are shipped via USPS, UPS or FedEx. Regular ground delivery will take between 3-7 days, depending upon the destination. Orders are shipped from our warehouse in Brooklyn, NY.
No, we only ship within the contiguous 48 states.
All orders will receive a tracking number where you can follow the shipment.
We provide 15 days for returns. Items must be in their original condition without signs of wear or damage. Items returned by mail must be in all original packaging (box and cleaning cloth included).
Please send us an email at orders@zoestella.com and we will initiate the return process.
No, not at this time.
We are not able to include a personalized message with any order.
Please contact us at info@zoestella.com
Currently there are no brick-and-mortar stores, but please be sure to sign up for our emails to keep up-to-date!
We currently do not have a loyalty program. Please stay tuned for one in the future.
Please contact us at info@zoestella.com.
For All Inquiries :
Zoe & Stella
Brooklyn, NY
info@zoestella.comCustomer Service Hours :
Mon - Fri, 9 a.m. - 5 p.m. , EST
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